SOLUTION to workplace patient load to reduce the stress of medical staff:
If telehealth doesn't work or isn't available for
every medical office, the patient, and/or primary care provider (PCP). the lobby is crammed with patients, and the staff is stressed and unable to catch up.
Plan B. (if telehealth is not available).
Call All Species Nurse (ASN), for instance, as your
designated mobile, skilled nurse specialist to reach out to visually assess and apply follow-up medical care needs to the patient's homes (e.g., bandaging of a diabetic patient, rechecks of other medical applications, and educating the patient).
Process:
1. The PCP, or specialist, for instance, is
overloaded with patients in the lobby. It's time-consuming for the doctor to tend to all patients on that same day. The PCP is hurried to reach regularly seen patients for follow-ups or consistent care (e.g., diabetic foot care, bandaging, etc.).
2. The PCP writes an order and has ASN contracted
(yet doesn't work in the office, but is familiar with the policies and
procedures, and Standards of Practice according to the scope of practice).
3. The PCP or specialist tends to a patient on their
first appointment or higher acuity medical needs. Subsequent visits are determined if ASN will do the additional follow-ups for a period until the PCP wants the patient's next appointment to be in the office.
4. The patient at home pays just as they would in the
office, in advance, prior to medical services provided. This would be done over the phone to the PCP's office to the staff member that handles co-pays. ASN does not handle the finances.
5. The PCP's office will be called by ASN to confirm the visit and if the patient has paid, according to their insurance.
5. ASN addresses the medical needs of the patient(s),
evaluates, charts, and assesses patient response to treatment and care, then contacts the PCP, gives SBAR report and receives orders for additional plans (should there be a change in the medical condition of the patient).
6. The charted notes are returned to the PCP/specialist, and verbal and full, written reports are provided to the PCP and filed.
Win/Win/Win/Win solutions.
1). The PCP can address all patients without a long
waiting time for the patient.
2). Less patient concerns about traveling to their
PCP's/specialists appointment(s) timely.
3). The PCP/specialist's income will double, due to the
ability to have two (+) patients seen at the same time for their unique medical
care needs.
4). Less stress on the medical care staff, allowing
time to organize areas of workstations and having fewer angry patients to deal
with.
Would anyone agree, want to add, or revise the ideas
above?
For questions or dialogues, you may respond to this
post, or contact me at:
ask@allspeciesnurse.com
allspeciesnurse@yahoo.com
Call or text 602-312-7352
